1. Start with a conversation
We talk about what is happening, what the participant is trying to make possible, access or communication needs, timing, and whether my role fits what you need.
Work With Hero
Working together should be clear from the beginning.
Before substantive work starts, we agree on what you want help with, how communication will work, what information is actually needed, and how the service will be funded.
How we begin
2. Agree on the work
If we decide to work together, I confirm the scope: what I am helping with, what we are trying to accomplish, and any known priorities or deadlines.
3. Set up the service
We complete the necessary service paperwork and confirm the applicable funding or authorization arrangement. If outside information sharing is needed, that permission is handled separately.
4. Begin
Once the scope and service arrangement are in place, substantive work begins.
Current rate
Post-enrollment Independent Facilitation: $100 per hour
Pre-enrollment work follows the funding arrangement that applies to that service.
If another rate or arrangement applies, it is confirmed before the work begins.
What you can expect
You can expect me to:
- keep the agreed priorities visible;
- explain what I understand and what I still need to check;
- tell you when something is outside my role;
- ask before expanding the work beyond what we agreed;
- keep participant communication distinct from other people's interpretation when that matters;
- provide drafts or follow-up in an accessible way when needed; and
- tell you when I think something remains unresolved.
You can ask questions. You can disagree with me. You can ask me to explain something differently.
The participant's decisions remain the participant's decisions.
Records, privacy, and access
You do not need to send your whole file in order to work with me.
I ask for records that are relevant to the work we agreed on.
Please do not send sensitive participant records through a general website form or open contact channel.
When records or outside communication are needed, we establish an appropriate way to exchange information first.
Tell me what makes participation work. That can include language access, an interpreter, AAC, typing or text, visual information, large print, screen-reader-friendly documents, processing time, a trusted supporter or communication partner, or another access need.
My role
I can help with planning, informed choices, coordination, records, meetings, communication, implementation, and participant-directed advocacy within the work we agree on.
I do not make final decisions for the participant or approve regional-center funding or services.
I am not a substitute for legal, medical, clinical, tax, or accounting professionals when that expertise is needed.
If an issue falls outside my role, I will say so.
Current availability
Beginning in 2027, my ongoing practice is focused primarily on adults and transition-age young people age 15+, with limited capacity-based exceptions when disability-related support needs are extraordinary. This describes Hero’s practice availability, not anyone’s eligibility for the SDP.